As the leading customer-centric telecommunications brand in Nigeria, Etisalat has made a conscious effort to always receive feedback from its customers regarding its products and services. In a direct demonstration of this leadership, Etisalat hosted its subscribers to a Customer Forum at Uyo, the Akwa Ibom State capital.
Explaining the rationale behind these regional feedback sessions, Director, Brand and Experience, Etisalat Nigeria, Elvis Ogiemwanye, said;
“We are always eager to understand how best to serve and satisfy our customers. The Etisalat Customer forum enables us to meet with them, hear their views on our offerings, products and services and then respond to these needs in the best ways that would have positive impact on their lifestyles.”
Etisalat began the customer forum in 2010 with the objective of engaging with customers and receiving feedback on its quality of service as well as product propositions and services. Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure. The Forum is a true reflection of the value Etisalat places on its customers and how eager the company is wants to help them achieve more in life.
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Customer service should always be the most important element of a business, especially within telecommunications. It is great to see the team hosting an event for its customers.
ReplyDeleteIt's always nice when you hear about a company that prioritizes their customers. It's important since you need the customers to maintain your business.
ReplyDeleteIt's really nice that they put premium on customer service. They are the life blood of any business.
ReplyDeleteTelecommunications is really very vital in this day and age of instant information. People cannot wait anymore to get their news. Good that this company gives their customers importance when it comes to service.
ReplyDeleteGood to know that they heed to the needs of the customers & keep updating their services.
ReplyDeleteGiven the strong competition in various industries nowadays, it is important to put premium to customer service. It shows how responsible a company is by the way they treat their customers and put value in them.
ReplyDeleteIt's nice that they put value on customer service. So many others could def. learn to do the same.
ReplyDeleteI don't really understand what this article is about. But there's one picture that has a green face behind which is quite scary!
ReplyDeleteAh..customer service. Genuine concern for their clients is rare among brands and companies these days but it's good to know that Etisalat want to really make an impact in the lifestyle of their clients through the way they serve them.
ReplyDeleteI love the idea. This will surely help the company improve the things customers find less attractive about the business. On the other hand, this also helps the company make their business even better.
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